Firefox browser - Why are candidates' files not displaying?

By default, all PDFs in Talentd are served via the Google Docs API. If you are having trouble viewing documents in Firefox, try the following steps:

Clear the Google Docs cookies from your machine:

  1. In Firefox, click Firefox -> Options -> Options (on Mac: Firefox -> Preferences)
  2. Open the "Privacy" tab
  3. Click the "remove individual cookies" link or the "Show Cookies" button
  4. In the search bar, search for docs.google - it should find at least one cookie
  5. Remove all of the cookies that show up here
  6. Close all the windows and try viewing a resume again

Click the "Click here to try Acrobat (requires Adobe Reader)" link in the lower right-hand corner of the screen

This will open the document in Adobe's Reader Plug-in.  In order to view PDFs within your internet browser, you will need to make sure you have the most current version of Adobe Reader installed on your computer. Follow the steps below to download Adobe Reader.

  1. Click here to go to the Adobe Reader download page
  2. Recommended: uncheck the "Include in your download" check box for McAfee Security Scan
  3. Follow the directions to install the program on your machine
  4. Restart your browser

Try logging out of your Google account

If you have a Google account try going to Google and signing out, and then try viewing docs again in Talentd.

If you still have problems viewing documents after trying the above suggestions:

Please contact our support department by emailing support@talentd.net with the following information:

  • Operating system and version (ie: Mac OS X, Windows XP)
  • Internet browser and version (ie: Safari 4, FireFox 3, Internet Explorer 7)
  • A description of what happens when you try to open the document, including any error messages you receive.

Talentd Business

  1. How do I upgrade or downgrade my Talentd subscription?
  2. How do I change my digest notification settings?
  3. How do I edit a staff account?
  4. How do I add a staff member?
  5. How can I embed Talentd into my website?
  6. Safari browser - Why are candidates' files not displaying?
  7. IE browser - Why are candidates' files not displaying?
  8. Firefox browser - Why are candidates' files not displaying?
  9. Why are candidates' files not displaying in my browser?
  10. What are the character limits for the Job Opening guidelines and Organization Profile company information fields?
  11. How do I add a Terms and Conditions checkbox to my job listings form?
  12. How do I ensure new candidates get an automated response?
  13. How do I use response templates to send automated email messages?
  14. How do I send an email to a candidate?
  15. How do I export our candidate data?
  16. How do I archive candidates?
  17. How do I delete a candidate?
  18. How do I review candidates' applications on my Kindle?
  19. How do I download or print a candidate's file?
  20. How do I add, replace, or remove a file in a multi-file candidate application?
  21. How do I replace the file in a candidate's application?
  22. How do I attach a file to a candidate's application?
  23. How do I edit a candidate's submitted application? - Google Drive
  24. How do I automatically assign my staff to incoming candidates?
  25. How do I assign candidates?
  26. How do I add a private note to a candidate's application?
  27. How do I review, make a note on, and rate a candidate?
  28. How does candidate scoring work?
  29. Can emailed applications be automatically added to my candidate manager?
  30. How do I manually enter an application?
  31. How do I accept multiple files with an application?
  32. How do I create a hidden job opening?
  33. How do I turn job openings on and off?
  34. How do I set acceptable file types for a job listing?
  35. How do I use the Form Builder when creating or editing a job opening?
  36. How do I create or edit a job opening?
  37. Getting Started With Talentd Guide

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