IE browser - Why are candidates' files not displaying?

If you are having trouble viewing documents in Internet Explorer, you should try following these steps:

Add Talentd and Google to your "Trusted Sites" security zone:

  1. Open Internet Explorer
  2. Click on Tools -> Internet Options (for IE version 9 click the gear symbol in the upper right-hand corner of the screen)
  3. Open the Security tab
  4. Select the Trusted sites zone
  5. Click the Sites button. A Trusted sites dialog box will open. Make sure that the Require server verification... box at the bottom of the box is checked. 
  6. In the Add this website to the zone: textbox, 
  7. You should see a textbox that says Add this website to the zone. In that box, type *.submishmash.com and click Add (supports older sites).
  8. Type *.submittable.com and click Add (supports newer sites)
  9. Type *.google.com and click Add
  10. Click Close and try viewing a document again

Delete potentially corrupt Google Docs cookies:

  1. Open Internet Explorer
  2. Click on Tools -> Internet Options (for IE version 9 click the gear symbol in the upper right-hand corner of the screen)
  3. In the General tab, under Browsing history, click the Settings button
  4. In the Website Data Settings window, click the View files button
  5. IE will open a Windows Explorer window with all of your temporary internet files, in the search bar, type "docs.google" and press enter to see if it finds any files
  6. If any files are found, delete them by selecting the file and pressing the "DEL" key on your keyboard (or, right-click the file and choose "delete").
  7. Close all open windows and try viewing documents in Talentd.

Try logging out of your Google account

If you have a Google account, try going to Google and signing out, and then try viewing docs again in Talentd.

If you still have problems viewing documents after trying the above suggestions:

Please contact our support department by emailing support@talentd.net with the following information:

  • Operating system and version (ie: Mac OS X, Windows XP)
  • Internet browser and version (ie: Safari 4, FireFox 3, Internet Explorer 7)
  • A description of what happens when you try to open the document, including any error messages you receive.

Talentd Business

  1. How do I upgrade or downgrade my Talentd subscription?
  2. How do I change my digest notification settings?
  3. How do I edit a staff account?
  4. How do I add a staff member?
  5. How can I embed Talentd into my website?
  6. Safari browser - Why are candidates' files not displaying?
  7. IE browser - Why are candidates' files not displaying?
  8. Firefox browser - Why are candidates' files not displaying?
  9. Why are candidates' files not displaying in my browser?
  10. What are the character limits for the Job Opening guidelines and Organization Profile company information fields?
  11. How do I add A Terms and Conditions checkbox to my job listings form?
  12. How do I ensure new candidates get an automated response?
  13. How do I use response templates to send automated email messages?
  14. How do I send an email to a candidate?
  15. How do I export our candidate data?
  16. How do I archive candidates?
  17. How do I delete a candidate?
  18. How do I review candidates' applications on my Kindle?
  19. How do I download or print a candidate's file?
  20. How do I add, replace, or remove a file in a multi-file candidate application?
  21. How do I replace the file in a candidate's application?
  22. How do I attach a file to a candidate's application?
  23. How do I edit a candidate's submitted application? - Google Drive
  24. How do I automatically assign my staff to incoming candidates?
  25. How do I assign candidates?
  26. How do I add a private note to a candidate's application?
  27. How do I review, make a note on, and rate a candidate?
  28. How does candidate scoring work?
  29. Can emailed applications be automatically added to my candidate manager?
  30. How do I manually enter an application?
  31. How do I accept multiple files with an application?
  32. How do I create a hidden job opening?
  33. How do I turn job openings on and off?
  34. How do I set acceptable file types for a job listing?
  35. How do I use the Form Builder when creating or editing a job opening?
  36. How do I create or edit a job opening?
  37. Getting Started With Talentd Guide

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